Privacy Policy for Caraballo Locksmith
Who We Are
At Caraballo Locksmith, your privacy is important to us. This Privacy Policy explains how we collect, use, and protect your information when you visit our websites or use any of our services. Caraballo Locksmith is a trusted locksmith company serving South Florida for over 50 years. This Privacy Policy applies to both of our websites:
https://caraballolocksmith.com
https://locksmithmiami24hour.com
You can contact us anytime at [email protected] with questions about your privacy or this policy. Want to learn more you can visit our About Us or Contact Us.
https://caraballolocksmith.com
https://locksmithmiami24hour.com
Information We Collect
Personal Identification Information: We may collect personal information such as your name, email address, phone number, and physical address when you voluntarily provide it to us through forms on our website or during service requests.
Usage Data: Our website may collect information about your interactions, including IP address, browser type, operating system, referring URLs, and pages viewed.
SMS Data: When you provide your phone number, we may collect and process it to deliver SMS communications, including service updates, notifications, and promotional content.
Cookies
We use cookies to enhance your browsing experience. For example: If you leave a comment, your name, email, and website can be saved in cookies for future use (expires after one year).
When logging in (if applicable), cookies will store your login info and display settings.
Additional cookies may be set when editing or publishing content, storing session-specific info that typically expires within 24 hours.
Embedded Content
Some pages may include embedded videos, maps, or other media from external sites. These third-party sites may collect your data, use cookies, and track your interaction as if you visited their site directly.
How We Use Your Information
Data Collection and Use:
• We collect customer information via our Service Request Form, which captures details such as:
• Customer Name
• Service Needed
• Contact Number
• Service Address
• (Additional fields as required)
• This data is logged into our “Current Jobs” sheet.
• Purpose: The information is used solely to schedule, dispatch, and follow up on locksmith services.
Communication:
• Verbal Consent:
• During the initial phone call, our representative asks the customer:
• “For your convenience, we offer real-time SMS updates regarding your service. This includes technician dispatch, arrival, and job completion. May we send you these updates via text?”
• The customer’s verbal consent is documented in our internal records.
• SMS Confirmation (Double Opt-In):
• Immediately after the call, a confirmation SMS is sent to the customer:
• “Thank you for choosing Caraballo Locksmith. Your service request has been received. To confirm you wish to receive SMS updates, please reply YES. Message & data rates may apply. Reply STOP to opt out. These messages are only for service updates. For more information, visit https://locksmithmiami24hour.com/privacy-policy/.”
• Communication Policy:
• Only service-related updates are sent (no marketing or promotional texts).
Service Improvement & Legal Compliance:
• Customer data is used to improve our service quality.
• We ensure legal and regulatory compliance in all data handling.
• All practices align with our full Privacy Policy, which clearly discloses customer rights and our data handling procedures.
SMS Data Security (Using TWILIO)
Transmission Security:
• All outbound SMS communications are handled using Twilio’s Programmable SMS API.
• Twilio uses Transport Layer Security (TLS) to encrypt SMS data during transit, ensuring secure delivery.
Data Storage & Compliance:
• Twilio processes data in secure data centers that meet international security standards (such as ISO 27001, SOC 2, and PCI DSS).
• No customer data is sold or shared for marketing purposes.
• Data is stored solely for the purpose of executing and documenting service communications.
Consumer Protection:
• Every outbound SMS includes clear opt-out instructions (e.g., “Reply STOP to opt out”).
• We honor all STOP requests promptly by maintaining an internal list of numbers to exclude from further SMS delivery.
Consumer Opt-In Process & Proof of Consent
Initial Verbal Opt-In:
• When a customer calls Caraballo Locksmith, our representative informs them:
• “For your convenience, we offer real-time SMS updates regarding your service. This includes technician dispatch, arrival, and job completion. May we send you these updates via text?”
• The customer’s verbal consent is recorded in our dispatch system.
SMS Confirmation (Double Opt-In):
• Immediately following the call, we send the following confirmation SMS:
• “Thank you for choosing Caraballo Locksmith. To confirm you wish to receive SMS updates regarding your service request, please reply YES. Message & data rates may apply. Reply STOP to opt out.”
• The customer’s reply of “YES” is logged and serves as documented proof of consent.
Proof of Consent:
• Verbal opt-ins are logged in our internal dispatch records.
• SMS confirmations and opt-in replies are stored as verifiable logs.
• A link to our Privacy Policy (https://locksmithmiami24hour.com/privacy-policy/) is included in every SMS message to ensure full transparency
Your Rights
Access and Correction: You have the right to request access to the personal information we hold about you and to request corrections of any inaccuracies.
Opt-Out Options:
You may opt out of receiving promotional communications from us by following the unsubscribe instructions provided in such communications or by contacting us directly.
For SMS communications, reply STOP to any message or contact us at [email protected] directly to opt out.
Changes to This Privacy Policy
We may update this Privacy Policy from time to time. Any changes will be posted on this page with an updated effective date.
Compliance with Laws
Our privacy practices adhere to applicable laws and regulations, including the Telephone Consumer Protection Act (TCPA) and General Data Protection Regulation (GDPR), to ensure your privacy and data protection.
Contact Us
If you have any questions about this Privacy Policy or our data practices, please contact us at:
Caraballo Locksmith Miami
1270 SW 8th St
Miami, FL 33135
Email: [email protected]
Phone: (786) 970-0149
Our full privacy policy is available at locksmithmiami24hour.com.
By using our services, you consent to this Privacy Policy.